Cape Town, South Africa
Consistent Customer Experience Does Not Happen by Accident
A recent experience with a client in one of their franchised branches stood out for me for one reason. The service felt remarkably consistent....
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People Management
Managing People: Happy people, more profit!
I have never come across a business that has succeeded without people, yet managing your people can be complicated - even when you have hired...
Top interview questions to ask, and what you can learn
When it comes to a company’s interview questions and process, no matter the type or size of the company, there is one common goal...
Diversity Management: Stronger together
As leaders of an organisation, you may have a team vary in age, have different backgrounds, cultures and beliefs. This may not always be...
As a smaller business, you need to keep your people in the game, because the staff that work for you determine:1. How happy your...
Leading with Emotional Intelligence
Stephen Covey, author of The 7 Habits of Highly Effective People, stated that: “Research shows convincingly that EQ is … many times more important...
Connect, Engage, Action and Perform!
Tips to improve your employee engagement levels to influence your business performance.
I have often wondered why certain employees are so passionate about their work...
Managing People: Happy people, more profit!
I have never come across a business that has succeeded without people, yet managing your people can be complicated - even when you have hired...
Top interview questions to ask, and what you can learn
When it comes to a company’s interview questions and process, no matter the type or size of the company, there is one common goal...
Diversity Management: Stronger together
As leaders of an organisation, you may have a team vary in age, have different backgrounds, cultures and beliefs. This may not always be...
As a smaller business, you need to keep your people in the game, because the staff that work for you determine:1. How happy your...
Leading with Emotional Intelligence
Stephen Covey, author of The 7 Habits of Highly Effective People, stated that: “Research shows convincingly that EQ is … many times more important...
Connect, Engage, Action and Perform!
Tips to improve your employee engagement levels to influence your business performance.
I have often wondered why certain employees are so passionate about their work...
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