Customer journey mapping – be your own customer!

Customer behaviour has changed - in some industries the changes have been profound and expectations are radically heightened. It is important to understand what...

Your Deadline Has Changed. Your Merchandise Gifting Strategy Should Too

Year-end approaching, and the merchandise brief isn’t done? You’re not out of options. But the way you approach the brief needs to change.October is...

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Latest Articles

Turning a business finance ‘No’ into a ‘Yes’

Recent data from the National Credit Regulator reveals that 54 percent of South Africans are rejected by banks or lenders when applying for credit...

Sensory surveillance and smart devices: Why care?

Today, most people and households boast a multitude of smart devices, which bring a large measure of convenience to our daily routine and also...

Sustainability and social initiatives: Less talk, more action

People around the world are demanding more progress on sustainability and social efforts, and are looking to businesses to step up, according to a...

Next Travel Connect revolutionises mobile connectivity for international travellers

Next Travel Connect, a pioneering South African company, is set to redefine how international travellers stay connected in over 90% of tourist destinations. With...

Fuel Price Hikes: Four Tips for SMEs to Navigate Rising Costs

South African small businesses continue to face pressure from persistently high and volatile fuel costs, with fluctuations at the pumps adding ongoing strain to...

Why Success Doesn’t Always Build Confidence

Successful entrepreneurs can build exceptional businesses while continuing to struggle with self-doubt, overthinking and the need to prove themselves.Success is supposed to make us...

Managing growth sustainably

Most businesses have growth as a goal. But, to grow sustainably you need to understand how this growth will impact all areas of your...

Tips To Balance Business Growth While Building Personal Wealth

New Year, New Business? Here's some tips to help entrepreneurs balance their business growth goals with building personal wealth.It’s twenty-twenty-thrive and you’ve decided you’ll...

Consistent Customer Experience Does Not Happen by Accident

A recent experience with a client in one of their franchised branches stood out for me for one reason. The service felt remarkably consistent....

Women Entrepreneurs: Two Cape Town Stories of Determination

For Lusanda Meje and Sesethu Dingaan, entrepreneurship is about more than building an income. It is about independence, creating opportunities and proving to themselves...

Sales in tough times

Why do some premium brands still sell very well even during tough times? Various reasons might exist for this phenomenon, yet a key reason is...