Bolt has unveiled its second Driver Engagement Centre (DEC) in Thornton, Cape Town, following the success of its Johannesburg-based centre that was opened last year to provide drivers with face-to-face support, address concerns and challenges.
The opening of these centres comes after extensive feedback from drivers, and will offer improved driver support, issue resolution, and assistance to new driver partners in getting on the road more quickly. It will also serve as a Lost and Found centre where passengers can pick up items forgotten in vehicles during their rides.
Says Simo Kalajdzic, Senior Operations Managers at Bolt: “Drivers are essential to our business, and their success is our priority. We are continuously working to improve their experience and ensure they can maximise their earnings. The new centre will offer a range of training sessions designed to equip drivers with the skills and knowledge needed to excel. These sessions will cover customer service best practices, optimising earnings, safety protocols, and vehicle maintenance tips. By providing this comprehensive training, Bolt aims to ensure that drivers feel confident and supported, and have the tools to enhance their overall performance and success on the platform, ultimately improving the passenger experience.”
Beyond physical centres. Bolt also regularly hosts engagement sessions (Booster days) in cities where these centres are not yet available. These sessions address drivers’ concerns, remove any barriers they face as they drive and ensure they have the tools and knowledge to succeed on the platform.
Bolt also hosted their first self-defence and safety training session for female drivers in Johannesburg during Women’s Month as part of its commitment to driver safety. This initiative aims to equip female drivers with the skills to navigate the unique safety challenges faced on South African roads. Bolt aims to expand these initiatives, and also their network of centres, nationwide.
