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The pitfalls of chatbots for customer experience

The number of local businesses harnessing AI technology has drastically increased in 2020, as customers look to drive their own experiences with brands and...

Why companies need to prioritise the customer experience

Leading research shows that 2020 is the year in which customer experience (CX) will overtake price and product as the key brand differentiator. And with...

Stay ahead of the curve with customer service this festive season

The festive season is a high-pressure time for a lot of businesses, especially for smaller companies who may not be as prepared for the...

Hot off the press! The latest issue of Your Business DigiMag

Hot off the press! The February/March 2021 issue of Your Business DigiMag - free for online reading or download here. Don't miss: On the cover: Opportunities abound...