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Recover from disaster

Mistakes happen, but social media could mean the fallout for your brand is massive. Here's how to ensure that you recover with your business intact…

The big new risk for business…

...being KFC'd on social media... Getting a ‘roasting’ from the eye-witness consumer is a growing risk for business now social media can broadcast even the...

Customer service lessons from Barry Roux

What does Barry Roux know about customer service? A lot, according to Aki Kalliatakis...